Ningbo Hawk Electrical Appliance Co., Ltd. +86-13586632646
Ningbo Hawk Electrical Appliance Co., Ltd.
Ningbo Hawk Electrical Appliance Co., Ltd.
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FAQs

FAQs

  • Q What's your main markets?

    A: Colet coffee machines have partners all over the world, now our main partners are from South Korea, Germany, Poland, Italy, Ukraine, Russia, Israel, Japan, France, Canada, USA, UAE and so on.


  • Q Can Colet coffee machines be customized fit to my specifications?

    A: Yes, however, there are Minimum Order Quantity (MOQ) according to the workload of the customization


  • Q What warranty is offered on Colet coffee machines?

    A: Colet provides one year warranty, if commercial auto coffee machines need after service inside 1 year after-sales, Colet provide free spare parts to support the after service.


  • Q What kind of coffee machines are Colet manufacturing?

    A: Colet only focus on bean to cup automatic espresso machine. Considering the occasion to use coffee machines, we have product range covers home fully automatic coffee machines, commercial fully automatic coffee machines, professional automatic coffee machines, automatic coffee vending machines.  Considering the function of coffee machines, we have product range from automatic espresso machines, bean to cup americano machine, automatic cappuccino machines, and professional coffee and hot chocolate machines.


  • Q What certification is available?

    A: Colet coffee machines such as coffee cappuccino hot chocolate machine have CE/GS/CB/EMC/RoHS/ERP certifications, and KC certification fit with Korean coffee machine market specially.


  • Q What's the lead time for samples and normal order?

    A: The lead time for most standard product samples are within one week. The lead time for normal orders are within 35 days after the receipt of deposit.


  • Q What's your payment terms?

    A: T/T and L/C are the most common payment terms.


  • Q Where's your factory?

    Colet coffee machine factory is located in Ningbo, Zhejiang Province, China.


  • Q My business is for Amazon shopping, if the package protection can bear rough express delivery?

    A: The package of Colet coffee machines such as One Touch Cappuccino Coffee Machine can pass 1.2m drop testing, which is higher than express standard: 0.8-1m drop testing based on the package size and weight of our full automatic coffee machine.


  • Q What should I do if I cannot find the coffee machines that I need?

    A: Our sales team is ready to reply any question you have. If you cannot find your required coffee machine on our website, please contact us by sales2@nbhawk.com, or by phone +86-13586632646, which is also the WhatsApp and Wechat account number, our product expert will provide the perfect solution for your business.


  • Q What should I do if I have questions about your fully automatic coffee machines?

    A: If you cannot find the information you need on our website, please contact us by email at sales2@nbhawk.com, or by phone +86-13586632646, which is also the WhatsApp and Wechat account number.


  • Q Does Colet have customization capabilities?

    A: Absolutely! Colet and R&D and engineering department including software team and hardware team, can quickly take actions to make your idea from concept to products. Now 60% of our long term partners have their customized models from us, welcome to contact us with your customization requirements.


  • Q Is customized instruction manual available? What is the MOQ for printing?

    A: Yes, the MOQ for customized manuals is 100 pieces.  


  • Q Can I have a package under of my own design?

    A: Yes, the MOQ for customized packages is 100 pieces.


  • Q What kind of certification do you have related to the environment and social responsibility?

    A: Colet believes in being a responsible coffee machine manufacturer as it relates to the environment. We obtained BSCI Certification and all of the products we produce meet the major international environmental directives such as RoHS, ERP, FDA standards.



  • Q Can I make a trial order of small quantity before I place a large order?

    A: Trial orders are welcomed for quality testing and marketing activities.


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